Frequently Asked Questions

New Roads Health Membership Frequently Asked Questions

We Have Answers

What are included in my membership?

Our practice provides concierge care and a personalized care plan based on your needs. Being a member,  you are eligible for all the plan perks and benefits. Membership does not cover labs or diagnostic imaging. If you have insurance coverage, it is encouraged to check with your insurance company to see if these services are covered. 

How does having a membership and insurance help save me money?

Many insurances have high deductibles to be met, making the payment at the time of services extremely expensive. With membership, there is no deductible to meet, and you can access treatment programs and benefits. Our focus is to treat you, keep you well, and identify medical concerns in advance. 

Do you accept insurance plans?

We are credentialed in few insurance plans, call us to verify eligibility.  We also offer a self-pay option of $199 per month/visit. We are happy to provide you with a receipt you can submit to your insurance company for reimbursement. However, we do not guarantee insurance reimbursement for you. You can use your insurance to pay for laboratory tests and prescription refills. Just present your insurance card to the laboratory facility and pharmacy. 

How do I make an appointment?

You may schedule an appointment any time, 24/7, with our online scheduling form or you may contact us at 602.699.4536 during clinical office hours and speak with a team member

How do I cancel my membership?

We ask you to give us a 30-day notice if you wish to cancel. We understand that things happen. If you choose to rejoin, we will gladly welcome you back. We will give referrals or any resources per request.

Can I contact new roads health after hours and how?

Of course! However, we are human and can’t guarantee 100 percent availability. That said, we would appreciate a reasonable expectation for availability. Once you become a member, you can text or call your provider directly for an urgent matter. However, if it is not an urgent matter and can wait until the following business day, we would be grateful; if it is an emergency, we advise calling 911.

I have great insurance, why should I join?

Great insurance does not equate to “great” health care. Visits covered by insurance are usually rushed in 15 mins or less and need prior authorization to get treatment and medications. With NRH, you will receive the high-quality, personal, and accessible care you need with extended appointment times and access to your provider via phone, text, or email.

Should I still have insurance?

Yes. While NRH provides excellent care and prevents the need for costly medical services, we still recommend that all patients have a health plan to cover events such as hospitalizations, major surgeries, diagnostic imaging, labs, or extensive specialist treatments.

Do I really get to speak directly to my medical provider if I call?

Yes, during office hours, you may speak to an assistant; however, if you leave a message, your provider will personally respond. 

About Our Services

Welcome to New Roads Health, where we provide a comprehensive Medication-Assisted Treatment (MAT) program for both new patients seeking help and individuals in need of ongoing maintenance. 

We understand the challenges and complexities of opioid dependency and believe in a compassionate and evidence-based approach to recovery. Medication-Assisted Treatment (MAT) with Buprenorphine has been proven to be a highly effective method in managing opioid addiction, allowing individuals to regain control of their lives.

If you or a loved one is seeking effective treatment for opioid addiction, our Medication-Assisted Treatment (MAT) with Buprenorphine can provide a life-changing solution.

Take charge of your health and start your journey today. Schedule a consultation with us to make the first step towards a brighter, healthier tomorrow.  

Your healing journey starts here

Flexible appointments and virtual care.

Or call — (602) 699-4536

What Our Patients Tell About Us

New Roads Health Online Suboxone Treatment

4.9Out of 5 stars

Overall rating out of 47 Google reviews

Juanita Mendivil
2 weeks ago

Excellent and professionally

4 weeks ago

Edlyn Manalo
a month ago

Mateo Manalo
a month ago

Maricar Carolino,RN
a month ago

M joy
a month ago

Robert Pinlac
a month ago

Madison Black
a month ago

Jackie is so great to work with! She has amazing bedside manner- kind, caring and compassionate.

a month ago

Rose Digdigan
a month ago

Christian Calderon
a year ago

Thank you excellent service, attention and a very kind treatment of your collaborators, especially the nurse Claudia, always attentive and very professional

Annie Snyder
a year ago

Outstanding and attentive service! Especially Claudia she goes above and beyond for the office and her patients!

John Allen
a year ago

My experience here has been a positive one. The doctor and staff have been amazing. Would highly recommend there services.

Angelica Torrato
11 months ago

Great service from NP Jackie Pinlac-Porter.

a year ago

A caring and innovative practice!

*CLau. fLAck
a year ago

Our mission is to provide safe, confidential, and effective treatment to help professionals and family people break free from opioid addiction.

Same Day Appointments are Available.

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