Frequently Asked Questions

Many insurances have high deductibles to be met, making the payment at the time of services extremely expensive. With membership, there is no deductible to meet, and you can access treatment programs and benefits. Our focus is to treat you, keep you well, and identify medical concerns in advance. 

We are credentialed in few insurance plans, call us to verify eligibility.  We also offer a self-pay option of $199 per month/visit. We are happy to provide you with a receipt you can submit to your insurance company for reimbursement. However, we do not guarantee insurance reimbursement for you. You can use your insurance to pay for laboratory tests and prescription refills. Just present your insurance card to the laboratory facility and pharmacy. 

You may schedule an appointment any time, 24/7, with our online scheduling form or you may contact us at 602.699.4536 during clinical office hours and speak with a team member

We ask you to give us a 30-day notice if you wish to cancel. We understand that things happen. If you choose to rejoin, we will gladly welcome you back. We will give referrals or any resources per request.

Of course! However, we are human and can’t guarantee 100 percent availability. That said, we would appreciate a reasonable expectation for availability. Once you become a member, you can text or call your provider directly for an urgent matter. However, if it is not an urgent matter and can wait until the following business day, we would be grateful; if it is an emergency, we advise calling 911.

Great insurance does not equate to “great” health care. Visits covered by insurance are usually rushed in 15 mins or less and need prior authorization to get treatment and medications. With NRH, you will receive the high-quality, personal, and accessible care you need with extended appointment times and access to your provider via phone, text, or email.

Yes. While NRH provides excellent care and prevents the need for costly medical services, we still recommend that all patients have a health plan to cover events such as hospitalizations, major surgeries, diagnostic imaging, labs, or extensive specialist treatments.

Yes, during office hours, you may speak to an assistant; however, if you leave a message, your provider will personally respond.